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About Gene

Throughout my career, I’ve found that selling into a niche market is different. Your buyers don’t behave like mainstream SaaS customers, and the usual playbooks or generic sales advice rarely apply. Founders in these markets need clarity, customer insight, and a sales narrative that matches how their ideal prospects actually think and make decisions.

I don’t offer a formula or a one-size-fits-all program, and I only work with a few companies at a time. This is founder-to-founder coaching: practical, high-touch, and shaped entirely around your specific market, product, and stage.

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I’m a serial tech entrepreneur who started my first company in the late 1990s and have spent the decades since building businesses in one of the hardest markets imaginable: selling high-tech solutions to cultural nonprofits — organizations with limited budgets, limited technical capacity, and long decision cycles. I learned quickly how to reach buyers who don’t respond to broad outreach or generic messaging; success required precision, patience, and deep customer understanding. ​​That’s the mindset I bring to coaching — decades of niche-market experience combined with a current, real-world approach to helping early-stage founders gain traction. I’m a New York City–based serial tech entrepreneur who started my first company in the late 1990s, at the dawn of the modern internet era. Since then, I’ve spent more than two decades building and scaling several startups across multiple eras of technology — from early web platforms to SaaS, CRM systems, and data-driven tools. I’ve seen how markets develop, how early buyers adopt (or don’t), and how the methods founders use to reach those buyers must be tested, refined, and carefully thought through. What makes my background different is where I chose to build my companies. My career focused on the intersection of arts and technology, selling high-tech solutions to cultural nonprofits — performing arts centers, orchestras, theaters, universities, museums, and community organizations. It’s one of the most challenging markets you can imagine. These organizations need modern tools, but often have limited budgets, modest technical capacity, stretched staff, and long, consensus-driven decision cycles. You cannot succeed in a market like that by relying on broad outreach, or generic messaging. You have to understand your customers deeply and speak to them in their own language. That’s where I learned the discipline of niche-market selling. Over the years, I’ve raised millions of dollars of capital, built teams, sold complex and innovative technology B2B products, and helped thousands of organizations adopt new technology. I’ve navigated evolving markets, erratic and frustrating buyer behavior, and changing expectations from investors and users. In 2017 my co-founder and I exited our company through a private-equity acquisition, and stayed on for several years, running an active M &A program during which we acquired five companies. I then got involved as an angel investor as a member of the New York Angels. So, I’ve been on nearly every side of the table — founder, operator, acquirer, seller, and investor — and I understand not only how founders think, but how investors evaluate traction, risk, and opportunity. Today, I enjoy working with early-stage founders who are building products for markets that don’t behave like mainstream SaaS buyers — markets with unique needs, unusual power dynamics, non-obvious buying triggers, or slower adoption patterns. Founders in these markets can’t rely on intuition alone or follow generic playbooks they find online. They need clarity, precision, and honest guidance that respects the realities of their market — and that reflects how investors, prospects, and customers actually think. If you’re building in a niche market and want high-touch, founder-to-founder coaching backed by decades of real operating experience — get in touch!

Why this coaching is different

Yes, there are plenty of accelerators, frameworks, workshops, podcasts, and videos with slick but generic suggestions. This is not that.

Working with me means:

Real founder experience, not theory

I’ve built multiple tech companies in one of the hardest markets imaginable — cultural nonprofits — and I bring decades of pattern recognition, operational judgment, and buyer psychology to every engagement.

Deep expertise in niche markets

Your market has unique constraints, unusual power dynamics, and specialized buyers. I’ve spent my entire career selling to markets just like that.

Evidence over assumption

We seek to understand your customers through structured, real buyer conversations — not presentations, guesswork, or optimistic projections.

High-touch collaboration

We work closely together. Weekly calls, ongoing updates, and hands-on refinement of your customer conversations, messaging, and ongoing plan.

This coaching is selective — I only take on founders when I’m confident there’s a specific need and a realistic path to making real progress.

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Refining your premise

Strengthening the core idea behind your product so it aligns with how buyers actually describe their needs.

Understanding buyer behavior

Clarifying how your customers think, decide, justify purchases, and navigate internal obstacles.

Running better customer conversations

Learning to ask the right questions, avoid pitching, and extract insight instead of applause.

Interpreting what you hear

Turning raw conversations into patterns, signals, and practical direction.

Sharpening your messaging

Building language that resonates with the people who will actually buy — not the people who politely listen.

Designing a CRM and sales pipeline that fits your niche

We define realistic opportunity stages and workflows that match your buyers’ behavior, giving you a clearer view of progress across each deal.

Establishing a predictable sales process

By aligning your CRM with real buyer conversations, you gain a more accurate sense of timing, momentum, and conversion patterns.

Building early traction

Defining the first steps toward repeatable sales using evidence, not hope.

What we focus on together

Every engagement is tailored, but most founders need help in some combination of these areas:

How coaching works

Every founder and every niche market is different — so I don’t offer a preset program.

Here’s how we begin:

01

Diagnostic Call

We talk through your market, your product, your customers, and your biggest obstacles. I learn where you’re stuck, what you’ve already tried, and whether I’m the right person to help.

02

Tailored Engagement Plan

Based on that conversation, I craft a short proposal outlining how we can work together. Most engagements involve weekly calls, structured customer-conversation work, and ongoing adjustments as you gain insight.

03

Practical, Evidence-Driven Coaching

Our work is hands-on, fast-moving, and built around actual buyer conversations rather than assumptions.

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What you walk away with

Clarity on your ideal niche customer

You’ll know exactly who is most likely to buy — and why.

A repeatable customer-conversation process

Scripts, templates, and a structure you can use for discovery, pricing validation, and exploring new markets.

Messaging that resonates

You can more easily develop website copy, sales language, pitch narratives, and content that reflects the words and themes customers actually use.

Early traction signals your investors will respond to

Evidence-backed reporting you can talk about confidently.

Ready to move forward?

Let’s talk through your niche, your customers, and what’s standing between you and the traction you’re trying to build.

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